CX Talks is the largest customer experience summit ever, bringing together 17 trade associations who have been involved with planning and organizing this unique event. These associations represent a wide variety of customer experience disciplines, including UX, CRM, B2B, B2C, Social Media, Martech, Store Design, Service Training, VOC, research, mystery shopping and more. CX Talks is the place to be to kick off Customer Experience (CX) week celebrations.
If you care about your customers and want to make an impact – this is the conference for you. In our dynamic and ever-changing environment customers rule. Come learn about the diversity of talent and skills required to deliver a delightful and effective Customer Experience.
Hosted at Atlanta Marriott Conference Center in Buckhead, this full-day conference features 2 panels, 12 CXTalks speakers, 2 keynote speakers and discussion groups with members of the leading CX-related associations in Atlanta. Meet and network with association representatives and conference attendees. Leave with a more informed understanding and appreciation of the talent and skills required to create world class customer experiences.
Seventeen Atlanta Associations are partnering together to bring world class learning to our city. Together these associations represent know-how and real actionable business leadership in the following areas: Customer Affairs, Customer Engagement, Customer Experience and Service, eCommerce, Insights, Marketing, Mobile, Research, Technology, User Experience and Interaction Design.
Innovative leader and visionary behind the customer and brand experience strategies and design execution for many of the world’s largest and most respected brands. My career is focused on capitalizing on market insights for brands to achieve greater connectivity with today’s empowered consumer. My work at AT&T has spanned across both entertainment and business as the company transforms their business in to new markets domestically and globally. My previous role with IBM leading a CX strategy practice for North America, provided a breadth opportunities working with a wide variety of brands in retail, luxury, banking, travel and telecommunications.
Keynote: Transforming the AT&T Brand Experience