The
Customer
Experience
Summit

October 29 | Sandy Springs Performing Arts Center
Atlanta, Ga

Buy Tickets

Countdown to CX Talks Atlanta 2018:

Why Attend CX Talks?

1. The largest CX event in Atlanta.

2. Hear inspiring and practical ideas from 30+ CX Talks speakers, panelists and keynote speakers.

3. See the latest in CX technology during the CX Tech Showcase with on stage and in exhibit demos.

4. Meet 400+ CX/UX Professionals from a wide range of disciplines.

5. Attendees can earn 6 Continuing Education Unit (CEU) credits towards Certified Customer Experience Professional (CCXP) status. You can find more details here.

 

If you care about your customers and want to improve your customer experience – this is the conference for you. Our goal is to help create seamless customer experiences by breaking down the silos and building bridges between business units and disciplines. Come learn about the diversity of talent and skills required to deliver a delightful and effective Customer Experience (CX).

 

This full-day conference is the largest CX event in Atlanta and features 30+ speakers and presenters from leading brands including The Coca-Cola Company, The Home Depot, Mercedes-Benz, Chick-Fil-A, NCR, Piedmont Healthcare, Club Car, Travelport, SunTrust, Phillips, and more. Meet and network with CX leaders, association representatives and 400+ conference attendees from a wide variety of disciplines at the newly opened Sandy Springs Performing Arts Center. You’ll leave with a more informed understanding and appreciation of the talent, skills and tools required to create world-class customer experiences.

 

Close out the day with a CXPA social at the CityBar adjoining the Main Lobby and Studio Theatre.

 

Seating is limited – get your tickets while they last!

What is CX Talks?

Companies Speaking

Keynote Speakers Atlanta 2018

Diane Magers, CCXP

Diane Magers, CCXP

CEO, CXPA and Founder, Customer Experience Catalysts
Mike Gomes

Mike Gomes

Chief Experience Officer, Cortland Partners
Paul Lafata

Paul Lafata

CEO, Lab1886 - Daimler/Mercedes Benz

CX Talks Atlanta 2018 Speakers

Rebecca Rusk

Rebecca Rusk

Enterprise User Experience Manager, The Home Depot
Dr. Chris Lamb

Dr. Chris Lamb

Product Strategy for Hotel and Owners, IHG
Claire Mason

Claire Mason

CX Manager, Travelport
John Davis

John Davis

Director of Service Experience, The Coca-Cola Company
Sandra Mathis, CCXP

Sandra Mathis, CCXP

Customer Experience Director, Strong-Bridge Consulting

Tucker Berta Sarkisian

Tucker Berta Sarkisian

Director of Communications, SweetWater Brewing Co.
Florian Vollmer

Florian Vollmer

Sr. Design Manager, Retail TechOps, NCR
Melanie Siewert, CCXP

Melanie Siewert, CCXP

VP, Wholesale Marketing, SunTrust
Leo Chan

Leo Chan

Senior Innovation Lead, Chick-Fil-A
Tracy Robertson

Tracy Robertson

Global Vice President - Customer Experience, Kimberly-Clark

Amanda Mewborn

Amanda Mewborn

Executive Director, Piedmont Healthcare
Frank Borovsky

Frank Borovsky

VP Customer Experience and IT, Club Car/Ingersoll Rand
Tareva Robinson

Tareva Robinson

Solutions Consultant, Zendesk
Ray Killebrew

Ray Killebrew

Head of CX Design and Research Practice, Primerica
Anouk Vastert

Anouk Vastert

Global Lead Customer Experience, Phillips Services

Ryan Hamilton

Ryan Hamilton

Associate Professor of Marketing, Emory University
Liz Freeman

Liz Freeman

Research Manager, UserTesting
Charles Stiles

Charles Stiles

President and Host of Mystery Diners at Food Network
Marcela Lay, CCXP

Marcela Lay, CCXP

VP, Client Services, Y Media Labs
Lisa van Kesteren

Lisa van Kesteren

CEO, SeelevelHX

Imran Anwar

Imran Anwar

Innovation, Disruption & Digital Transformation Thought Leader
Amy Ramsey

Amy Ramsey

Sales Director, Field Agent
Ian Rattray

Ian Rattray

VP, Creative Services, RetailOne
Patricia Houston

Patricia Houston

Chief Operating Officer / Founder, MMR LIVE
Mary Drummond

Mary Drummond

Chief Marketing Officer, Worthix

Joe Johnston

Joe Johnston

Sr. Director Experience & Service Design, Sparks Grove / NorthHighland
Travis Nilsson

Travis Nilsson

VP Partnerships, VoxPopMe
Will Payman

Will Payman

VP Strategy, Macquarium
David Johnson

David Johnson

Founder, President and CEO, Decooda

CX Talks Chairs

Mike Wittenstein

Mike Wittenstein

MC at CX Talks, CEO of Storyminers
Carlos Pimenta

Carlos Pimenta

CEO, Macquarium and Chair, CX Talks
Mark Michelson

Mark Michelson

President, Threads Research and Executive Director, CX Talks

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  • Conference Schedule


  • 8:30 AM - 8:40 AM

  • 8:40 AM - 9:15 AM

  • 11:50 AM - 12:20 PM

  • 5:25 PM - 5:45 PM

CX Talks Association & Media Supporters

Want to Get Involved?

We welcome local Atlanta association chapters to partner with CX Talks in bringing world class learning in the following areas: Customer Affairs, Customer Engagement, Customer Experience and Service, eCommerce, Insights, Marketing, Mobile, Research, Technology, User Experience and Interaction Design.

 

Last year CX Talks had 18 association partners and numerous media partnerships including CXPA, IXDA, BMA/ANA, AMA, QRCA and many more.

 

If you are with an association or media and would like more information on partnering with CX Talks, contact Mark Michelson, Executive Director – mark@cxtalks.org

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Location

Sandy Springs Performing Arts Center
1 Galambos Way
Sandy Springs, GA 30328