CX Talks

The Customer Experience Summit

October 2, 2017 – Atlanta, GA
Atlanta Marriott Buckhead Hotel & Conference Center

18 Associations, 24 Speakers, 2 Keynotes, 14 Breakout Discussions, 450 Attendees

CX Talks is the largest customer experience summit ever, bringing together 18 trade associations who have been involved with planning and organizing this unique event. These associations represent a wide variety of customer experience disciplines, including UX, CRM, B2B, B2C, Social Media, Martech, Store Design, Service Training, VOC, research, mystery shopping and more. CX Talks is the place to be to kick off Customer Experience (CX) week celebrations.

If you care about your customers and want to make an impact – this is the conference for you. In our dynamic and ever-changing environment customers rule. Come learn about the diversity of talent and skills required to deliver a delightful and effective Customer Experience.

Hosted at Atlanta Marriott Conference Center in Buckhead, this full-day conference features 2 panels, 12 CXTalks speakers, 2 keynote speakers and discussion groups with members of the leading CX-related associations in Atlanta. Meet and network with association representatives and conference attendees. Leave with a more informed understanding and appreciation of the talent and skills required to create world class customer experiences.

WHERE

Atlanta Marriott Buckhead Hotel & Conference Center
Atlanta, GA
Book your hotel at $129/night

WHEN

October 2, 2017
8:30am-7pm

Why Attend?

  • Learn how CX practitioners across industries and disciplines have made an impact on their companies and what results they are seeing
  • Explore how CX can be used in your organization and how you can get measurable business results from implementing proven CX methods
  • Participate in discussions and Q&A with industry thought leaders
  • Meet with CX practitioners, technology firms, researchers, brand managers, media leaders and more from across a wide spectrum of CX disciplines
  • Expand your professional network with CX leaders
  • Experience the latest CX technology and tools from leading CX platforms
  • Create the future of customer experience as we share stories, lessons and advice

Title Sponsor

Platinum Sponsors

Gold Sponsors

Association Participation

The following Atlanta Associations participated in bringing world class learning in the following areas: Customer Affairs, Customer Engagement, Customer Experience and Service, eCommerce, Insights, Marketing, Mobile, Research, Technology, User Experience and Interaction Design.

Keynote Speaker

NEAL BERG

AVP UX Innovation/Brand Experience, AT&T

Innovative leader and visionary behind the customer and brand experience strategies and design execution for many of the world’s largest and most respected brands. My career is focused on capitalizing on market insights for brands to achieve greater connectivity with today’s empowered consumer. My work at AT&T has spanned across both entertainment and business as the company transforms their business in to new markets domestically and globally. My previous role with IBM leading a CX strategy practice for North America, provided a breadth opportunities working with a wide variety of brands in retail, luxury, banking, travel and telecommunications.

Keynote: Transforming the AT&T Brand Experience
11:00 AM


CX Talks Speakers

Lior Arussy

Lior Arussy

President, Strativity Group, Inc.
Kate Bartelski

Kate Bartelski

Customer Experience Manager, Beazer Homes
W. Todd Brown

W. Todd Brown

Strategic Initiatives Leader, Solutions Marketing, Equifax
Lyndon Cerejo

Lyndon Cerejo

North America UX Design Lead, Capgemini

Laura Davis-Taylor

Laura Davis-Taylor

Co-Founder, High Street Collective
Will Gunn

Will Gunn

Digital Product Manager, Quotation Tools, GE Industrial Solutions
Tanner Hopkins

Tanner Hopkins

Customer Experience Manager, Thumbtack
Sterling Jackson

Sterling Jackson

Senior Vice President, Guest Strategy & Insights, MGM Resorts International

David Johnson

David Johnson

CEO, Decooda International Inc
Ed King

Ed King

Co-Founder, High Street Collective
David Schoenberg

David Schoenberg

Director of Customer Experience, Pacific Gas & Electric Company
Rob Sherrell

Rob Sherrell

Global Customer Experience Lead, North Highland

Asa Sherrill

Asa Sherrill

VP, User Experience, Macquarium
Jon Windley

Jon Windley

CEO and Head of Strategy, Altitude CX
Brad Christian

Brad Christian

Managing Director, Market Force
Will Payman

Will Payman

VP Strategy, Macquarium

Breakout Topics by Association

Digital Analytics Association

Digital Analytics Association

AIMA

AIMA

Society of Consumer Affairs Professionals in Business

Society of Consumer Affairs Professionals in Business

Professional Association for Customer Engagement

Professional Association for Customer Engagement

Atlanta Electronic Commerce Forum

Atlanta Electronic Commerce Forum


Business Marketing Association - Atlanta

Business Marketing Association – Atlanta

Customer Experience Professionals Association

Customer Experience Professionals Association

Insights Association

Insights Association

Interaction Design Association

Interaction Design Association

Qualitative Research Consultants Association

Qualitative Research Consultants Association


Social Media Research Association

Social Media Research Association

Marketing Research Association

Marketing Research Association

Mystery Shopping Providers Association

Mystery Shopping Providers Association

Marketing Technology Association

Marketing Technology Association

Technology Association of Georgia

Technology Association of Georgia


Location

Atlanta Marriott Buckhead Hotel & Conference Center
3405 Lenox Rd NE, Atlanta, GA 30326