The Customer Experience Summit

May 21-22, 2018, Dallas, TX

Cityplace Events, Tower at Cityplace

Save the Date

300+ CX Professionals, 20 Speakers, 2 Keynotes, 10 Breakout Discussions, 6 Hands-on Workshops

If you care about your customers and want to improve your customer experience – this is the conference for you. In our dynamic and ever-changing environment customers rule. Come learn about the diversity of talent and skills required to deliver a delightful and effective Customer Experience (CX).

Hosted at Cityplace Events in Dallas, this full-day conference features 2 keynote speakers, 12 CX Talks speakers, 1 client panel, and 10 breakout discussion groups with members of the leading CX-related associations in Dallas. Meet and network with CX leaders, association representatives and conference attendees. Leave with a more informed understanding and appreciation of the talent and skills required to create world class customer experiences.

WHERE

Cityplace Events
Cityplace Tower 2711 N. Haskell Ave. Dallas, TX

WHEN

May 21, 2018
1:30pm-5pm Pre-conference Hands-On Workshops

May 22, 2018
8:30am-6pm Main Conference

What is CX Talks?

Interested in Sponsoring?

Do you want to reach thousands of Dallas’s top customer experience professionals? Don’t miss the opportunity this trailblazing conference provides to showcase your brand, company, and messaging during pre-event promotions and onsite during the conference.

Top 5 Reasons to Sponsor CX Talks:

  • Meet leaders of Dallas’s top CX-related associations
  • Reach association networks of over 200,000 decision makers
  • Increase brand visibility across multiple CX disciplines
  • Promote your product and service offering
  • Network with 300+ CX-related Professionals

For any sponsor related questions, please email sponsors@cxtalks.org


Become a Sponsor


Interested in Speaking?

Do you want to reach thousands of Dallas’s top customer experience professionals? Don’t miss the opportunity this trailblazing conference provides to network with other leading professionals in these areas: Customer Affairs, Customer Engagement, Customer Experience and Service, eCommerce, Insights, Marketing, Mobile, Research, Technology, User Experience and Interaction Design.
 

For any speaker related questions, please email info@cxtalks.org

 

Become a Speaker


This Year, CX Talks Expands to Two Days

Day one will start after lunch with 5-6 concurrent hands on workshops. Each of these intimate 3 hour learning experiences will be limited to 30 participants. Guided by CX experts, participants will learn about:

 

  • Journey Mapping
  • CX Culture Adoption
  • Design Thinking
  • UX/CX Integration
  • Ethnographic Research
  • CRM Platform Secrets and more.

 

Day two will be for the main conference starting with registration and networking before our first round of 6 CX Talks Speakers. Following these presentations, attendees will breakout into smaller groups for discussions led by leading CX associations before reconvening for the morning Keynote. After our networking lunch, we will reconvene for a panel discussion followed by 6 more CX Talks Speakers. The afternoon will end with another round of breakout discussions and a closing keynote presentation you won’t want to miss.

 

More details on speakers and breakout sessions coming soon.


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Countdown to CX Talks Dallas 2018:

Demand for this conference has been high. Tickets will sell fast, so don't forget to register for updates. Conference starts in:

Association Participation

We welcome local Dallas association chapters to partner with CX Talks in bringing world class learning in the following areas: Customer Affairs, Customer Engagement, Customer Experience and Service, eCommerce, Insights, Marketing, Mobile, Research, Technology, User Experience and Interaction Design.

 

Last year CX Talks had 18 association partners and numerous media partnerships including CXPA, IXDA, BMA/ANA, AMA, QRCA and many more.

 

If you are with an association or media and would like more information on partnering with CX Talks, contact Mark Michelson, Executive Director – mark@cxtalks.org

Past Attending Brands


Location

Cityplace Events
Tower at Cityplace, 2711 N Haskell Ave
Ste 460, Dallas, TX 75204