Before all the learning and networking at CX Talks, don’t miss the Hands-on Workshops with personalized coaching from two leading customer experience pros; Diane Magers and Mike Kendall. Immerse yourself in two of the most challenging, but impactful topics in customer experience: Design Thinking and ROI of CX.
You can purchase tickets for these workshops for $295 each, or get tickets to both for just $495. There are a limited number of spaces for each workshop, so register today!
(If you’re attending at least one workshop, you can save 20% on CX Talks Delegate tickets by using code WORKSHOP at checkout.)
Monday, May 21 (8:30a-12:30p)
Leader: Mike Kendall, The Customer Lab
Winning and retaining customers depends on designing end-to-end solutions that solve important customer problems. Lean Design Thinking equips your organization to rapidly gain deep customer empathy, thoroughly understand problems, and quickly co-create delightful products and experiences. In this hands-on workshop, you will learn a framework of powerful tools and mindsets to enable scaling customer-driven innovation throughout your company.
Monday, May 21 (1-5p)
Leader: Diane Magers, Customer Experience Catalysts
Translating engagement to business results and balancing financial goals with the demands of creating compelling customer experiences is a constant challenge. Learn how to build and communicate models so the organization (and each stakeholder) sees the value of delivering a great customer and employee experience. Learn to target, measure and achieve benefits of call reduction, increased retention, referral increases, and reduce cost to serve from CX improvements – while you engage your customers. Embed structure for CX benefits into your internal processes, discover the art and science of tracking benefits realization and avoid common CX challenges.
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