Zendesk omnichannel customer service software offers simple, yet powerful solutions that make it easy for customers to engage with your business, where and when it’s right for them. Channels are connected so conversations are seamless, agents are more productive, and information can be shared across your company – all without losing focus.
Key takeaways:
How customers can reach you in whichever way is best for them – web, mobile app, email, voice, or chat – and easily continue the dialogue across every channel. Using an integrated interface means better context, smoother interactions, and less repetition. That means happier customer service agents – and happier customers.