Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.
All Sessions by Customer Experience Professionals Association
Conference Schedule (May 22)
How to gain your CCXP Customer Experience certification credential
3:45 PM - 5:15 PM
Learn more about the international Certified Customer Experience Professional (CCXP) Certification credential, what it is, how to achieve it and what it means for you. Developed and administered by the Customer Experience Professionals Association (CXPA), the CCXP credential is the most globally recognized credential for Customer Experience professionals. The CCXP program provides a means for individuals to obtain professional recognition of their high levels of knowledge of the Customer Experience discipline. Until the CXPA established this accreditation, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry. There are now more than 660 CCXPs worldwide, with more adding every week. As required by the CXPA, there are (6) major competency areas covered in the CCXP examination as follows: 1. Customer-Centric Culture, 2. Voice of the Customer, Customer Insight, and Understanding, 3. Organizational Adoption and Accountability, 4. Customer Experience Strategy, 5. Experience Design, Improvement, and Innovation, 6. Metrics, Measurement, and ROI