As Vice President of Wholesale Marketing at SunTrust, Melanie Siewert is building the culture, tools and structure to create a best-in- class customer experience. Melanie joined SunTrust in 2018 after successful marketing leadership roles at Worldpay, Equifax, Whirlpool and JP […]
Ian has 30 years of professional experience and is an award winning, published and exhibited professional. Ian’s focus is on the moment of truth that occurs in the retail experience and how the environment informs and influences the behavior of […]
Carlos is an experienced digital leader, passionate about the role that design can play in transforming business. Carlos currently leads the Macquarium team in the shaping and delivery of their Experience Strategy and Design service offerings. Before joining Macquarium in […]
Mark Michelson is President of Threads Qualitative Research, which specializes in qualitative CX insights using digital, mobile and traditional approaches. Mark has been actively involved with developing and managing specialty trade associations and conferences in the research industry for the […]
Mike Kendall (@delightapostle) is a globally recognized customer experience, design, and innovation leader, coach, author and speaker. Leveraging over 25 years of driving transformation inside loyalty-leading companies, he now helps senior leaders and their teams create outstanding outcomes through expert […]
Jeremy is a corporate consultant passionate about architecting best-in-class experiences. He is skilled with using data to expose broken touch points¨ and transforming them into more empathetic, connected paths. Jeremy has more than a decade of experience helping brands build […]
Cherice J. Williams is a strategic, consumer-centric marketing leader with award-winning ability to increase consumer engagement and build brand relevance across various categories, industries and Fortune 500 Corporations, including Target, Sonic, Pizza Hut, Miami Heat, Gillette, Secret, Hershey’s, and BOTOX […]
Jacqueline Jasionowski infuses 18 years of experience in customer experience, human resources and coaching into her powerful presentations. Jacqueline believes that connecting the hearts and minds of her audience will raise organizational consciousness and create empathic cultures that keep customers […]
Robert Anthony is a Managing Partner of /knowtional Consulting and drives Digital & Traditional Marketing, B2C eCcommerce and Omnichannel Customer Experience initiatives for the industry sectors of Retail, Entertainment and Technology. Prior to joining /knowtional, Mr. Anthony was Chief Marketing […]
Vivek Bhaskaran, Founder and Executive Chairman of QuestionPro, plays a key role defining company strategy, using technology and innovation to maintain leadership in the industry. In 2008, QuestionPro made Inc. magazine’s list for fastest-growing private companies, ranking 172nd overall and […]
