Richard Owen is the founder and CEO of the OWEN CX Group, an organization with the singular purpose of helping corporations achieve success with their customer experience programs. OWEN CX Group is re-imagining how the art and science of NPS […]
Richard Owen is the founder and CEO of the OWEN CX Group, an organization with the singular purpose of helping corporations achieve success with their customer experience programs. OWEN CX Group is re-imagining how the art and science of NPS […]
As a Change Leader, I implement digital capabilities to ensure customer success. I take personal responsibility to advocate for the customer, delivering solutions that drive satisfaction and loyalty. I influence business decisions using data that predicts customer impact, importance, and […]
Donna is a business anthropologist and customer experience expert with a PhD in applied anthropology. For over 25 years, she’s helped global organizations across a wide range of industries see the customer through fresh eyes. Her work has contributed to […]
Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics. As a well-known CX subject matter expert, he teaches CX for safaribooksonline.com / Orielly Media as well as CX Marketing classes at SMU. He regularly contributes topical posts […]
Diane is a passionate, experienced Customer Experience executive, change agent and sherpa for new and developing customer obsessed leaders. She believes that brands who win choose to focus on human and emotional elements of business. Diane has over 25 years […]
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