Dr. Chris Lamb studied how we use categories to make decisions and has worked in human system design for over 15 years. He has designed systems for the military, developed apps for hotels, and lately has been focused on how […]
CX Talks Speakers Atlanta 2018
John is a human-centered design specialist with Global Integrated Services at The Coca-Cola Company where he advocates for end-users and collaborates with stakeholders across the globe to redesign business processes and service delivery systems. With a background in UX design […]
Florian Vollmer is Sr. Design Manager, Retail TechOps at NCR – where he combines service design methods with a business perspective to transform innovation processes. Florian teaches service design and design management at Georgia Tech’s Industrial Design program, and frequently […]
As Vice President of Wholesale Marketing at SunTrust, Melanie Siewert is building the culture, tools and structure to create a best-in- class customer experience. Melanie joined SunTrust in 2018 after successful marketing leadership roles at Worldpay, Equifax, Whirlpool and JP […]
Leo is currently the Sr. Innovation Lead at Chick-fil-A. He is responsible for strategy and development of innovating innovation. Currently, his primary focus areas include the redesign of Hatch, Chick-fil-A’s Innovation Center, developing a culture of innovation, innovation training & […]
Tracy Robertson currently serves as Kimberly-Clark Professional’s Global Vice President of Customer Experience. In this role, Tracy is responsible for all aspects of customer experience, digital dexterity and sales effectiveness to ensure the delivery of a high-quality, end-to-end experience across […]
Amanda Mewborn is an industrial engineer and registered nurse specializing in healthcare improvement. She earned an M.S. in health systems and a B.S. in industrial and systems engineering from Georgia Institute of Technology, as well as a B.S. in nursing […]
An Industry customer experience (CX) executive leader that applies LEAN startup and Human-Centric Design to every initiative. Design Thinking, Internet of Things (IoT) and innovation evangelist with a successful record of building meaningful relationships. I excel at building experiences, teams, […]
Anouk currently leads Customer Experience in Philips Services for all global markets. She is located in Atlanta USA. It is a transformation program to bring Philips from ‘inside-out’ way of working to outside-in and customer focus. She drives change in […]
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