Innovative leader and visionary behind the customer and brand experience strategies and design execution for many of the world’s largest and most respected brands. My career is focused on capitalizing on market insights for brands to achieve greater connectivity with today’s empowered consumer. My work at AT&T has spanned across both entertainment and business as the company transforms their business in to new markets domestically and globally. My previous role with IBM leading a CX strategy practice for North America, provided a breadth opportunities working with a wide variety of brands in retail, luxury, banking, travel and telecommunications.
Keynote: Transforming the AT&T Brand Experience