Claire Mason

CX Manager, Travelport

Claire is a customer experience manager at Travelport. With a background in design thinking, Claire focuses on putting the voice of the customer at the heart of decision-making and designing experiences that address real customer needs. Using techniques like journey mapping, Google Design Sprints, and value proposition design, Claire promotes a customer-obsessed culture where the key to success is empathy. Prior to Travelport, Claire worked as a UX consultant, supporting clients such as Coca-Cola, Home Depot, First Data, AT&T, Boeing, IHG, Adult Swim, and the IRS.

All Sessions by Claire Mason

  • Conference Schedule


  • 3:50 PM  - 4:00 PM
    The Google Design Sprint is an increasingly popular tool used to take the risk out of product innovation. The Sprint applies design thinking principles to solving big problems in an accelerated time frame. This talk will explore what Sprints are really good for and how to apply similar approaches to improving the customer experience.
    Tech




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Claire Mason