John Davis

Director of Service Experience, The Coca-Cola Company
 http://www.coca-colacompany.com/

John is a human-centered design specialist with Global Integrated Services at The Coca-Cola Company where he advocates for end-users and collaborates with stakeholders across the globe to redesign business processes and service delivery systems. With a background in UX design & strategy, John currently serves as Director of Service Experience where he leads a cross-functional team tasked to integrate and optimize global support services for the company’s 700,000 employees.

All Sessions by John Davis

  • Conference Schedule


  • 11:05 AM  - 11:15 AM
    Talk will highlight the value of service design methodology for driving customer centric service solutions, aligning & partnering with cross-functional stakeholders, and creating best in class service experiences. Key takeaways: 1. Design is a strategic business partner essential for creating best-in-class experiences 2. Services can and should be prototyped to ensure service delivery systems, operating models, and touchpoint designs are delivering on KPI's 3. Great services start with understanding people, their needs, motivations, & challenges
    Design




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John Davis