Sandra Mathis, CCXP

Customer Experience Director, Strong-Bridge Consulting

With over 15 years of customer experience, and consumer and customer insights experience, Sandra is a Certified Customer Experience Professional (CCXPA) for Strong-Bridge Consulting. She is focused on strategy, measurement activities, and identification of actions which improve the customer experience. She has provided strategic insight and project management for some of the top global consumer and business brands on both the client and supplier side in the CPG, financial services, healthcare, and technology industries. Outside of helping customers deliver better experiences to their customers, she is a huge fan of travel, especially if it gives her a chance to visit someplace new, scuba dive, ski – or any combination.

All Sessions by Sandra Mathis, CCXP

  • Conference Schedule


  • 11:15 AM  - 11:25 AM
    A well-known African proverb states, “It takes a village to raise a child.” The same rings true for CX programs— it takes the full support of your people to drive success. So, while we may typically be drawn to the bells and whistles of innovation, often innovation comes from the hard work of refocusing and redefining your people around your CX efforts. Key takeaways: Attendees will be provided with: Real world examples of using people-resources to drive success How to leverage a cross-functional team to engage others The value of building a team of advocates and supporters to close the feedback loop
    Culture




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Sandra Mathis, CCXP