The
Customer
Experience
Summit

Chicago | April 29th 2019 | Venue SIX10

Dallas | June 10th 2019 | Cityplace Tower

Atlanta | October 21st 2019 | Sandy Springs Performing Arts Center



View Atlanta 2018 Presentations

Why Attend CX Talks?

If you care about your customers and want to improve your customer experiences – CX Talks is the conference for you. Don’t miss the largest regional conference series coming to Chicago, Dallas and Atlanta this year where you can:

– Learn about the latest innovations in CX/UX and how to put them to work for your company.

– Get inspiration as we share stories, lessons and advice.

– Learn how CX practitioners across industries and disciplines have made an impact on their companies, and what results they are seeing.

– Meet and network with CX/UX leaders, association representatives and conference attendees from a wide variety of disciplines and industries.

– Explore how CX can be ingrained in your organization and how you can get measurable business results from implementing proven CX methods.

– Attendees can earn 6 Continuing Education Unit (CEU) credits towards Certified Customer Experience Professional (CCXP) status. You can find more details here.

CX Talks features 30+ speakers from leading brands. Past presenting companies include AT&T, MGM Resorts International, The Home Depot, Mercedes-Benz, Chick-Fil-A, GE, NCR, ADP, Kimberly-Clark, Intercontinental Hotel Group, The Coca-Cola Company, Verizon, Intuit, Equifax, State Farm, Worldpay, SunTrust, Travelport, Philips, and more.

Meet and network with hundreds of CX leaders from a wide variety of disciplines. You’ll leave with a more informed understanding and appreciation of the talent, skills and tools required to create world-class customer experiences.

Who Should Attend?
Account Planners, Business Development, Client Strategists,CX Directors, Managers, Customer Experience Officers, Customer Contact Center Professionals, Customer Success Professionals, Customer Service Trainers, HR Directors and managers, Marketing Professionals, Marketing Researchers, Product & UX Design, UX Consultants, UI/UX Design and Development.

Speakers are always welcome to submit proposals for CX Talks Events. Click here to be a speaker.

Looking for opportunities to get your brand in front of qualified CX professionals? Click here for sponsor info.

What is CX Talks?

Past Brand Speakers

Past Keynote Speakers

Mike Gomes

Mike Gomes

Chief Experience Officer, Cortland Partners
Paul Lafata

Paul Lafata

CEO, Lab1886 - Daimler/Mercedes Benz
Diane Magers, CCXP

Diane Magers, CCXP

CEO, CXPA and Founder, Customer Experience Catalysts

Past Speakers

Rebecca Rusk

Rebecca Rusk

Enterprise User Experience Manager, The Home Depot
Dr. Chris Lamb

Dr. Chris Lamb

Product Strategy for Hotel and Owners, IHG
Claire Mason

Claire Mason

CX Manager, Travelport
John Davis

John Davis

Director of Service Experience, The Coca-Cola Company
Sandra Mathis, CCXP

Sandra Mathis, CCXP

Customer Experience Director, Strong-Bridge Consulting

Tucker Berta Sarkisian

Tucker Berta Sarkisian

Director of Communications, SweetWater Brewing Co.
Florian Vollmer

Florian Vollmer

Sr. Design Manager, Retail TechOps, NCR
Melanie Siewert, CCXP

Melanie Siewert, CCXP

VP, Wholesale Marketing, SunTrust
Leo Chan

Leo Chan

Senior Innovation Lead, Chick-Fil-A
Dana Moore

Dana Moore

Customer Experience Designer, Cox Communications

Tracy Robertson

Tracy Robertson

Global Vice President - Customer Experience, Kimberly-Clark
Frank Borovsky

Frank Borovsky

VP Customer Experience and IT, Club Car/Ingersoll Rand
Amanda Mewborn

Amanda Mewborn

Executive Director, Piedmont Healthcare
Ray Killebrew

Ray Killebrew

Head of CX Design and Research Practice, Primerica
Tareva Robinson

Tareva Robinson

Solutions Consultant, Zendesk

Anouk Vastert

Anouk Vastert

Global Lead Customer Experience, Philips Services
Ryan Hamilton

Ryan Hamilton

Associate Professor of Marketing, Emory University
Liz Freeman

Liz Freeman

Research Manager, UserTesting
Charles Stiles

Charles Stiles

President and Host of Mystery Diners at Food Network
Marcela Lay, CCXP

Marcela Lay, CCXP

VP, Client Services, Y Media Labs

Lisa van Kesteren

Lisa van Kesteren

CEO, SeelevelHX
Imran Anwar

Imran Anwar

Innovation, Disruption & Digital Transformation Thought Leader
Amy Ramsey

Amy Ramsey

Sales Director, Field Agent
Ian Rattray

Ian Rattray

VP, Creative Services, RetailOne
Patricia Houston

Patricia Houston

Chief Operating Officer / Founder, MMR LIVE

Mary Drummond

Mary Drummond

Chief Marketing Officer, Worthix
Joe Johnston

Joe Johnston

Sr. Director Experience & Service Design, Sparks Grove / NorthHighland
Travis Nilsson

Travis Nilsson

VP Partnerships, VoxPopMe
Will Payman

Will Payman

VP Strategy, Macquarium
David Johnson

David Johnson

Founder, President and CEO, Decooda

CX Talks Chairs

Carlos Pimenta

Carlos Pimenta

CEO, Macquarium and Chair, CX Talks
Mark Michelson

Mark Michelson

President, Threads Research and Executive Director, CX Talks

Title Sponsor

Past Sponsors

Interested in reaching our audiences with these other great brands?
Learn how to become a sponsor here.

CX Talks Association & Media Supporters

Want to Get Involved?

We welcome local Atlanta association chapters to partner with CX Talks in bringing world class learning in the following areas: Customer Affairs, Customer Engagement, Customer Experience and Service, eCommerce, Insights, Marketing, Mobile, Research, Technology, User Experience and Interaction Design.

 

If you are with an association or media and would like more information on partnering with CX Talks, contact Mark Michelson, Executive Director – mark@cxtalks.org

Subscribe to our mailing list


* indicates required