Chicago 2019

Hook your audience in 7 seconds

George Stenitzer

Chief Content Officer

Crystal Clear Communications

KEYNOTE: The Future of Your Customer Experience

Jeannie Walters

CEO

Experience Investigators

Rethinking How We Collect Experimental Data

Amy Ramsey

Sales Director

Field Agent

Rethinking Teams: Accelerating Performance Through Purpose

Adam Kallish

Principal

Trope Collective

The Brain Science Behind Great Customer Experiences

Diana Lucaci

Founder/CEO

trueSCAN and trueIMPACT

Consumers Are Human: Memory and Emotion in CX

Collette Eccleston

Senior Vice President

Pragmatic Brain Science LRW

Innovate Your Tools and Methods by Following Your Own Customer

Katrina Noelle

Know Research

KEYNOTE: Hidden in Plain Sight: Barriers to Team Engagment

Pete Wendel

User Experience Manager

Walgreen’s

CX & Online Longitudinal Studies: Riding Shotgun on Your Customer’s Journey

Ray Fischer

CEO

Aha! Online Qual Technology

Amplify Your Customer’s Voice to Drive Accountability

Jen Rubin

Associate Practice Leader

MaritzCX

Driving CX Through EX: Leveraging Your Best Experience Drivers (Your People)

Kieran Layton

HR Product Development Manager

McDonald’s

Five Blessings from Customer Privacy

Tim Hayden

Founder/CEO

Brand + Trust Partners

KEYNOTE: Experience Led Change

Diane Magers, CCXP

Chief Experience Officer

Customer Catalysts

Shifting from CX to EX: How to Use the Power of Story to Align Brand Experience and Human Experience

Jim White

Founding Partner

Reality Check

Beyond Surveys: Differentiating With Intelligent Communications

Dustin Qualls

Director Business Solutions

inmoment

Customers Don’t Come First. Employees Do.

Tisha Leslie

Director, Employer Brand

T-Mobile

The CX of Everyday Things

Dave Fish, Ph.D.

Founder and CEO

CuriosityCX

Science of Including Emotions in Journey Scoping

Brett Sharp

Head of Customer Experience

Macquarium