All proposals must be submitted through the website to ensure that they are reviewed. Accepted speakers will receive free admission and an opportunity to showcase your Customer Experience thought leadership in front of your industry peers.
Session Format & Themes
Based on the TED Talks format, CX professionals will share short stories (10 minutes) of how they have applied CX fundamentals and new innovative CX strategies that have led to quantifiable CX results.
This year’s theme is to showcase innovation that has dramatically improved the customer experience. Innovation topics include initiatives around insights, culture, business process, services, products, technology, design and customer experience management.