Paul Lafata, Lab1886 –The startup incubator for Daimler / Mercedes-Benz Tell us a little about your background in CX. How did you get started in Customer Experience? I launched my career in digital design after graduating from SCAD. I fell […]

Sandra Mathis, CX Design Lead, CX Director, Strong-Bridge Envision

Tell us a little about your background in CX. How did you get started in Customer Experience?
I have always been innately curious about people.

Dana Moore, CX Design Lead, Cox Communications

Tell us a little about your background in CX. How did you get started in Customer Experience?
I started out in Advertising and in Marketing which ultimately led to Digital Design and UX. I have been focused on Human Centered Design and CX at Cox for the last 3 ½ years and continue to learn from some really great experts I get to work with.

Marcela Lay, VP Client Services, Y Media Labs

Tell us a little about your background in CX. How did you get started in Customer Experience?
I worked at a hotel as a receptionist while I was putting myself through college. If there was an industry that understood customer-centricity back then, it was the hotel and tourism industry.

Mike Gomez, Chief Experience Officer, Cortland

Tell us a little about your background in CX. How did you get started in Customer Experience?
I learned about what it takes to design and deliver a great guest experience during my two decades with Disney Parks and Resorts.