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Interview: Customer Experience Radio
October 9, 2019 • 0 Comment
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Paul Lafata Interview
October 18, 2018 • 0 Comment

Paul Lafata, Lab1886 –The startup incubator for Daimler / Mercedes-Benz Tell us a little about your background in CX. How did you get started in Customer Experience? I launched my career in digital design after graduating from SCAD. I fell […]

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Sandra Mathis Interview
October 16, 2018 • 0 Comment
Sandra Mathis, CX Design Lead, CX Director, Strong-Bridge Envision

Tell us a little about your background in CX. How did you get started in Customer Experience?
I have always been innately curious about people.

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Dana Moore Interview
October 15, 2018 • 0 Comment
Dana Moore, CX Design Lead, Cox Communications

Tell us a little about your background in CX. How did you get started in Customer Experience?
I started out in Advertising and in Marketing which ultimately led to Digital Design and UX. I have been focused on Human Centered Design and CX at Cox for the last 3 ½ years and continue to learn from some really great experts I get to work with.

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Reimagining the Online Travel Experience
October 15, 2018 • 0 Comment
Will Payman, VP Strategy, Macquarium

Whether we daydream of sandy beaches, or the bustling streets of a far-away city, the desire to travel and experience the world is an all too familiar one.

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Marcela Lay Interview
October 15, 2018 • 0 Comment
Marcela Lay, VP Client Services, Y Media Labs

Tell us a little about your background in CX. How did you get started in Customer Experience?
I worked at a hotel as a receptionist while I was putting myself through college. If there was an industry that understood customer-centricity back then, it was the hotel and tourism industry.

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Mike Gomes Interview
October 15, 2018 • 0 Comment
Mike Gomez, Chief Experience Officer, Cortland

Tell us a little about your background in CX. How did you get started in Customer Experience?
I learned about what it takes to design and deliver a great guest experience during my two decades with Disney Parks and Resorts.

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  • Atlanta 2018

    • Paul Lafata Interview
      October 18, 2018
    • Sandra Mathis Interview
      October 16, 2018
    • Dana Moore Interview
      October 15, 2018
    • Marcela Lay Interview
      October 15, 2018
    • Mike Gomes Interview
      October 15, 2018
  • Guest Post

    • Reimagining the Online Travel Experience
      October 15, 2018
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