Session Format & Themes

Based on the TED Talks format, CX Talks speakers share short stories (15-25 minutes) of how they have applied CX fundamentals and new innovative CX strategies or technology tools that have led to quantifiable CX results.

Think of your talk as being like a TED Talk – short and focused on one main topic with story telling that presents 1) a situation, 2) a need (tension) and 3) what you did to resolve the problem. We are seeking inspiration and knowledge that can be put to use by our audience.

2020’s theme is about the future of CX: “The future of CX is here… now what?” The CX industry has been growing rapidly and maturing over the past decade. We came up with this theme in 2019 without knowing that 2020 would have so many disruptions. Now that COVID19 has altered our reality, what does the future hold for companies in designing customer experiences that impact their bottom line?