Simple. Smart. Driven. Build & Execute a CX Strategy in an ROI-driven World

Monday, May 21 (1-5p)
Leader: Diane Magers, Customer Experience Catalysts

Translating engagement to business results and balancing financial goals with the demands of creating compelling customer experiences is a constant challenge. Learn how to build and communicate models so the organization (and each stakeholder) sees the value of delivering a great customer and employee experience. Learn to target, measure and achieve benefits of call reduction, increased retention, referral increases, and reduce cost to serve from CX improvements – while you engage your customers. Embed structure for CX benefits into your internal processes, discover the art and science of tracking benefits realization and avoid common CX challenges.