Dana Hyatt, CCXP

Visionary leader with consistent success delivering exceptional results through design, execution and measurement of customer and employee- centric business strategies that generate revenue, loyalty and market advantage. Expertise in leading multi-channel and multi-brand organizations through customer-driven transformation resulting in complete, compelling and coordinated customer experience. Founding Member of Customer Experience Professionals Association (CXPA.org), now with over 4200 members in 70 countries since its inception in 2011. Founder of CXPA DFW Local Networking Events and Certified Customer Experience Professional (CCXP).