Dana Moore

Customer Experience Designer, Cox Communications

Dana Moore is a Customer Experience Designer at Cox Communications focused on creating personal and empathetic relationships throughout their customer journey. Before starting at Cox, Dana spent eight years in her most challenging role as a stay at home mom. After a successful career in advertising and marketing that started in Minneapolis, she now focuses on creating experiences for customers that build loyalty and Dana spends most weekends watching her kids play baseball and lacrosse and enjoying their lake house (yes you may have seen her on HGTV’s Lake Front Bargain Hunt).

All Sessions by Dana Moore

  • Conference Schedule


  • 11:35 AM  - 11:45 AM
    As we all know – implementing change within a large corporation is a challenge. And sometimes doing the best thing for our customers turns out to be the best thing for our employees and our business. At Cox, we invested in a new approach to how we support our customers when they are in the middle of one of the most stressful events in life. Those changes have shaped the way we serve our customers and at the very center were the employees who helped create the solution.
    Culture




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Dana Moore