Florian Vollmer

Sr. Design Manager, Retail TechOps, NCR
 https://www.ncr.com/

Florian Vollmer is Sr. Design Manager, Retail TechOps at NCR – where he combines service design methods with a business perspective to transform innovation processes. Florian teaches service design and design management at Georgia Tech’s Industrial Design program, and frequently gives talks at other academic institutions, leading businesses, and conferences. Florian holds a Master’s of Industrial Design and has studied at in Europe and the US. He most recently was a partner and Chief Experience Officer at InReality, where he used service design to reinvent the firm and deliver integrative innovation projects for Fortune 500 companies.

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All Sessions by Florian Vollmer

  • Conference Schedule


  • 4:50 PM  - 5:00 PM
    Service design creates value in new places in the organization. Vollmer's talk focuses on Service Design at the intersection of innovation, marketing, and sales. It will highlight new methods for executing service design in large high-tech organizations such as NCR, with a diverse set of internal and external stakeholders. Key takeaways: • New application areas of Service Design methods for the co-creation of experiences • Explorations of teaching service design fundamentals to an extended stakeholder group for faster overall application of the methods • New tools for Service Design at scale & across multiple geographies.
    Design




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Florian Vollmer