Kate Bartelski started her Customer Experience journey at the age of 16 working for the Walt Disney World Resort Company. From merchandise to Guest Relations to VIP Tours, Kate spent her high school and college years working in the theme parks- learning important lessons about customer service and business along the way. While she worked at Walt Disney World, she was also studying Marketing full-time at the University of Central Florida- earning her degree with Honors. The combination of her education and experience helped Kate not only learn the concepts of customer experience, but also understand how they apply to business and strategy. After the completion of her Masters of Business Administration at the University of Texas, Arlington, Kate returned to her childhood home of Atlanta to work at CMI, a boutique marketing research/customer experience firm- where she worked with clients whose industries ranged from insurance to financial services. Currently, Kate is the Customer Experience Manager at Beazer Homes. In her roles, Kate spearheads the customer experience effort by providing support, analysis, and recommendations for the field. In her short time at Beazer, she has helped increase how and how often the customer data is used to improve the experience across the journey.